TERMS & CONDITIONS
Your use of and purchase of goods from this website is
governed by these Terms & Conditions.
We recommend that you print a copy of these Terms & Conditions
when you make a purchase for your future reference.
You who purchase from our site (either for yourself or for
your business) must be 18 years of age or over.
Unless the context otherwise requires, references to the
singular include the plural and references to the masculine
include the feminine and neuter genders and vice versa.
The headings in these Conditions are inserted for convenience
only and shall not affect their construction.
If any part of these Terms & Conditions is held to be a
violation of any applicable law, statute or regulation, it
shall be deemed to be deleted from our contract and shall be
of no force and effect and the contract shall remain in full
force and effect as if that part had not originally been
contained in the Contract.
Price and Payment
The Price payable by you is that as advertised on the website
or otherwise confirmed by us to you. E&OE
The payment shall be made by direct by either Bank Transfer or
cheque alternatively we will accept Visa, Mastercard, Visa
Delta which may be subject to additional handling charges.
Despite an order and the payment being made by you, all
contracts of sales are completed when we issue our acceptance
of your order.
We reserve our right to refuse an order for reasons including
but not limited to unavailability, wrong price being
advertised or incorrect pricing information from our supplier.
Payment will be taken at the point of sale.
Right of Cancellation
(This provision does not apply to trade sales)
As a consumer, you have a statutory right to cancel the
contract at any time until seven working days after the day
following delivery or following confirmation of order.
You must however understand that this statutory right of
cancellation does not apply to orders which are made to
measure or cut to your requirements or have been pre-ordered
from manufacturers on your behalf and which then may be
subject to cancellation terms.
This right is also subject to our following Return Procedure:
The product must be in new, unused and resalable condition.
You must inform us of the cancellation within the relevant
time scale by emailing us at
then we shall inform you of a return reference number and the
location to where the goods should be returned.
It is your responsibility to return the cancelled order with
its original packing to the location as directed by us.
Should this not be convenient for you, you may request us to
collect the goods and we are entitled to charge for the
We shall make a full refund for any goods returned under this
term within a reasonable time, using the same method of
payment as your purchase with a deduction of collection
charges, if any.
Other cancellations outside the above statutory right of
cancellation are subject to (1) the above Return Procedure,
(2) our acceptance and (3) a re-stocking charge of [30%] of
Please note that we do not normally accept cancellation of
made to order supplies.
Your statutory rights as a consumer shall not be affected by
[For an example, if an item is proven to be faulty and you
have informed us within a reasonable time, we shall accept
your return and shall not charge you for re-stocking.]
Completion & Delivery
We will make every effort to deliver orders within the
delivery option requested when you place your order.
However, time for delivery is always given in good faith as an
indication and we shall not be liable for any consequential
and indirect losses, expenses or damages in whatever manner
caused by late or non-delivery of goods.
Should any item in the contents of filled hampers be
unavailable at the time of dispatch then a product of
equivalent value will be substituted.
You shall have no right to refuse a delivery and shall arrange
for a member of your household who is over 18 years old to
sign for delivery.
In the event that you suspect that the goods are lost or
damaged in transit, please contact us immediately.
Upon delivery, all risks of the goods shall pass to you so it
is your responsibility to keep the goods safe and undamaged
and to possess appropriate insurance to cover them.
You must also inspect the goods as soon as practicable upon
In the event of damage, faulty goods or short supply, you
shall notify us in writing as soon as possible and in all
cases within seven days from the date of delivery of any
alleged damage, fault or shortage.
If you do not comply with this provision, you shall be deemed
to have accepted the goods.
We shall be afforded an opportunity to inspect and make good
Should the alleged problem be proven, our liability shall be
limited to making good the fault, replacing the goods or
refunding the price at our absolute discretion.
We shall be under no liability whatever to you for any
consequential or indirect loss and/or expense (including loss
of profit and extra labour costs) suffered by you arising out
of the proven problem.
Nothing in this Term shall restrict or exclude any liability
for death or personal injury caused by our negligence or
affect your statutory rights dealing as a consumer.
Quality and Care
The colour of the goods viewed on our website may vary from
that of the actual goods.
Colours may also vary from different batches of production.
This is why you should inspect the goods as soon as
practicable and make use of the above cancellation provisions.
We shall not
be liable to you for any loss or damage to you as a direct or
indirect result of any of our duties and/or obligations being
prevented, hindered, delayed or rendered uneconomical by acts
of God, war, riot, strike, lock-out, industrial action,
accident, breakdown of plant or machinery, fire, flood,
drought, storm, difficulty or increased expense in obtaining
materials, or other reasons beyond our reasonable control.
The contract between us shall in all respects be governed by
and construed and interpreted in accordance with the laws of
England and the parties hereby submit to the exclusive
jurisdiction of the English courts.
The West Country Hampers are guaranteed for one year from
supply date against manufacturing and material defects.
Individual foods included will be covered by the manufacturers